Returns

We want you to be completely satisfied with your purchase. If that isn’t the case, we’re happy to accept your return, simply and transparently.

How to Return an Item

1. Get in Touch

Please let us know within the 14-day withdrawal period after receiving your order by emailing service@graceroutine.com or using our digital return form.

2. Send It Back

We’ll provide you with the return address. Please pack the item carefully, ideally in its original packaging.

3. Refund

We refund all payments received from you, including the costs of standard delivery, without undue delay and at the latest within 14 days of receiving your withdrawal, using your original payment method. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back, whichever is earlier.

Exchanges

We also accept direct exchanges. Please contact service@graceroutine.com within 14 days of receiving your order, stating your order number and the item you would like instead. We will confirm availability and provide the return instructions. Your statutory rights remain unaffected.

Conditions

Please return the goods complete and, where possible, in their original packaging. The original packaging is not a condition for your withdrawal.
For sealed fragrances (AURÉE, SALINE, VELIN in 50 ml and 100 ml), the right of withdrawal expires once the seal has been removed, for reasons of health protection and hygiene (§ 312g (2) no. 3 BGB).
The same applies to individual 2 ml samples, including those contained in the Discovery Set: once a sample vial is unsealed, the right of withdrawal expires for that vial; once all three sample vials are unsealed, this applies to the Discovery Set as a whole.
In the case of a statutory withdrawal, you bear the direct cost of returning the goods. In the event of defects, incorrect delivery or incomplete delivery, your statutory rights remain unaffected, and return costs are assessed on a case-by-case basis.
You are only liable for any loss in value of the goods that results from handling beyond what is necessary to establish their nature, characteristics and functioning.

Please Note

This information does not replace the formal withdrawal instructions. You can find the complete withdrawal policy under the "Withdrawal" menu item.